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Shipping & returns

DELIVERY.

The delivery period will be a maximum of 30 calendar days from the completion of the purchase. The delivery of the orders will be made at the address indicated by the client, taking into account the following characteristics:


5.1 Home delivery:

    1. SPAIN. If the order is equal to or greater than € 35, shipping is free for the peninsula and Balearic Islands (if the order is less than the amounts indicated, the cost is € 3.95 for the peninsula and € 4.95 € for the rest). Delivery takes between 2-5 days.
    2. REST OF COUNTRIES. If the order is equal to or greater than € 35, shipping is free (if the order is less than the indicated amounts, the cost is € 4.95). Delivery takes between 4-10 days.

For UK and worldwide addresses please head to our global site.

The address indicated by the client may be a private address, a place of work or any other address indicated. The billing address and shipping address do not have to match. Our transport provider will send an email indicating the day the delivery will be made.


5.2 Incidents in delivery:

In case of not being able to make the delivery due to the absence of the recipient, the transport agency will try to contact the recipient by phone. After two unsuccessful attempts, the customer must contact the transport agency to proceed with the delivery.

RETURNS AND WITHDRAWAL

Return: due to a tare, defect or receipt of a wrong product.

Withdrawal: originated by the client's decision.

6.1 Due to the special characteristics of certain products, the following must be taken into account: (i) For reasons of health and hygiene protection, no return or withdrawal of products is allowed when their wrapping, packaging or seal that protects you , has been opened, except for those that are defective or with defects. (ii) The packs are indivisible and their items cannot be returned separately.

6.2 Conditions, reimbursement, costs and procedure:

Conditions (Withdrawal): You have 14 calendar days from receipt of the product / s to withdraw from the contract without the need for justification.

Conditions (Returns): Hello Sunday will respond to the lack of conformity that is manifested within the period established in the legal regulations.

Refund (Withdrawal / Return): Hello Sunday will reimburse, where appropriate, the corresponding amount, including the standard shipping costs of the initial delivery without undue delay and, in any case, before 14 calendar days have elapsed from the date on that has been informed of the return. The refund will be made by the same means of payment with which it was paid. However, we may retain it until we have received the products, or until you have submitted proof of return, depending on which condition is met first.

Costs (Withdrawal): The customer will assume the costs of returning the product or products.

Costs (Return): Hello Sunday will be responsible for all the costs of the return, the customer, in addition, will be able to choose between exchanging the product for another in perfect condition or for the correct reference, or for the refund of the product.

Procedure: contact Customer Service, via email customer.service@hellosundayspf.com. You must include, completed, the document attached to the shipment (Return and withdrawal form), downloadable here. Once we receive your email, we will process the return, within 2-3 business days.